Shipping & FAQs
----------ATTENTION CANADIAN CUSTOMERS, HOLIDAY SEASON 2018------------
We have received several emails regarding orders purchased over the Black Friday weekend and after not being delivered yet; we ship all orders the same or next business day and do our best on our end to get them to you ASAP, however we unfortunately don't have any control over shipping delays. You can reach out to Canada Post with the tracking info and see if they have more information for you than what is showing on the log, however, Canada post has has significant delays due to both the recent postal service strike and a influx of holiday packages. This is likely the cause of your delay.
Below is from Canada Post's website on Dec 10th, 2018:
"Due to unprecedented backlogs, Canada Post has suspended its delivery standard guarantees for all products until further notice."
Why is my balm gritty?
We have not changed the recipes at all from the original, but sometimes temperature changes (whether in warehouse storage or during shipment/final storage) will cause a change in the consistency of the shea. It can happen even when shipped from our warehouse directly. If you are able to melt it back down in a shallow, warm bath and re-pour it, that should solve the issue.
What do the scents smell like?
You can find individual descriptions by clicking on each item but please see below:
Aphrodisiac: Masculine leather and cedarwood.
Bay Rum: Bay Rum scent with soothing coconut afternotes.
Gentlemen's: Bourbon and sandalwood, *will not make you smell like alcohol
Cigar: Rich cigar scent with vanilla afternotes
Tequila Limon: Tequila aroma with lemon and lime afternotes. *will not make you smell like alcohol.
Caramel Mocha: Caramel coffee scent with mocha afternotes
Head Hunter: Tropical aroma of fresh grapefruit and pear, middle notes of peach and blackcurrant with a musky finish
Pine: Pine and cedarwood
OG: Citrus and rosemary. ***Please note the Original Balm is the same scent but with added eucalyptus Outdoorsman: Citronella
Viking: Unscented, only the mild natural aroma of the ingredients used to make it.
Enhanced Formula: Same fresh and clean scent as our renowned Beard Wash.
When will my order ship?:
We do our best to ship all orders the same or next business day, Monday through Friday, to ensure our customers receive their product ASAP. The cut off for shipping on Fridays is 12pm. If USPS is not open and running mail due to a national holiday or otherwise, deliveries will go out the next business day. We ship from Southern California.
What mail carrier do you use?
We ship all our orders using USPS.
How can I track my package/how long does it take?
Once a shipping label is created, you should receive a email from stamps.com with your tracking information; sometimes these emails get stuck in spam mail so be sure to check there if you don't see it at first. Once you receive this email, it may take several hours for the tracking number to drop into the system.
***Most orders in the US are received within 3-5 business days. We are not able to give delivery estimates for international orders as it relies heavily on how long packages are kept in customs.***
Please understand that once we hand a order off to USPS, we have no further control over their shipping process or delays. If your package seems to have been mis-routed, please contact USPS directly. Their customer service number is 1-800-275-8777 in the event there is a delay or issue with delivery in the US however, feel free to reach out to us as well if your package has been delayed/shown no movement for a week or more.
I live in a different country, how much will my shipping be?
Shipping costs are based off of weight and will be calculated before check-out. Please note as well that whatever taxes and duties your country charges for importing our product will still apply.
I live in another country, are your prices in USD?
Yes, the total given is per the USD and you should be aware that your actual payment may be adjusted per your bank, credit card company or PayPal to reflect the currency exchange rates of your country.
Will your products make my beard grow faster?
While our product will not increase the rate at which your facial hair grows, they do contain several all-natural ingredients that help condition and promote HEALTHIER growth- which means less breakage and split ends that will result in your facial hair appearing longer and fuller.
I ordered the wrong size shirt/wrong scent, can I return the product?
You can contact us within 30 days to return or exchange merchandise for the before mentioned reason but we do not cover the cost of return shipping if the item was not incorrectly fulfilled due to an error on your end.
I purchased a poster with my order but have only received my product, what gives?
All posters are sent separately in poster tubes via first-class mail as to not be damaged or bent in transit.
What are the measurements of your shirts?
Our shirts are 100% cotton, pre-shrunk and printed on AAA Alstyle Apparel & Activewear shirts.
Sizes are as below:
Size- Body width/ Body length (in inches)
**PLEASE NOTE SIZES MAY FLUCTUATE BY A INCH OR SO AS THE BRAND HAS RECENTLY CHANGED SUPPLIERS. SHIRTS ARE PRESHRUNK AND FAIRLY TRUE TO SIZE**
***IF YOUR QUESTION WAS NOT ANSWERED ABOVE, PLEASE INCLUDE A ORDER NUMBER WHEN APPLICABLE WHEN CONTACTING US, THANK YOU!***